FREQUENTLY ASKED QUESTIONS

How can I be sure that the jewellery I am buying is genuine?

All our jewellery pieces are certified by hallmark Independent International Labs such as IGI and SGI. All gold jewellery bought from DDazzle Diamonds is BIS hallmarked.

What are the most important things to look for while buying a diamond?

Remember the 4Cs of diamonds – Cut, Colour, Clarity and Carat weight, when making your decision to buy a diamond.

Why should I choose DDazzle Diamonds?

When purchasing jewellery from DDazzle Diamonds, you can rest assured that you are getting the true value for your money. We provide personalised services as we intend to build a legacy of quality& trust with our customers. We only deal in certified & best quality diamonds & jewellery.

What if I am not happy with the product after buying?

If the product is not as per your expectation or if you require any size change, you can ask for a full refund or get it exchanged as per our special Easy Returns and Exchange policy.If there is an issue with the size, the shipping for resizing will be free. You may have to pay any incremental costs (if any)for the resized ring. If the resized ring costs less, the differential amount will be refunded to you within the next 3-5 working days.

What’s the buyback and exchange policy?

We offer a Lifetime Exchange & Buy-back on all purchases from our stores, within India. You can return the product along with the original product certificate for buy-back or exchange it at the current market value, deducting only the making charges and shipping charges.

What is the Shipping Policy?

We offer free delivery/shipping for all orders within India. The delivery date depends on the product/s selected as well as the shipping address. We also have several products under the Instant Shipping section. These are fully complete ready-to-go products and will be delivered to your address within 7 business days. DDazzle Diamondshas no reference to the outer packaging of the parcel.

How is the safety of the jewellery ensured during shipping?

All the items are securely packaged in durable, tamper-proof packingand fully insured against loss, damage or theft during transit. We exclusively work with reputed and established courier services to ensure the safety of your purchase. Make sure you do not accept any package that has been tampered with.

Can I get a duplicate Jewellery certificate?

Yes.In case you lose your certificate, we can create a duplicate Jewellery certificate for you for a nominal charge (depending on diamond). The certificatewill have“copy/duplicate” written across as a watermark.

Does DDazzle deliver jewellery outside India?

No. Currently, we only deliver jewellery within India.

What is the warranty period?

If there is any defect to the product within 30 days from your original shipping date, we will exchange it free of charge or if you so choose, we will refund the full cost of the product excluding shipping charges.